SUPPORT
Samsung Communications Centre provide service for both new and Used telephone systems. If you are looking for support on your current telephone System, please contact us on 1300 655 522.
Need to book a Technician for a service call ?
Call NOW on 1300 655 522 or email us.
URGENT !!! Need Priority?
Our Priority Service Agreement customers enjoy peace of mind with onsite warranty and priority at site service over fee for service clients. Other benefits include help desk support, personal account management, access to optional after hours support, if you need it.
Samsung Electronics make a huge range of quality products, and these products can be made available to you at warehouse prices.
To join, email us today or call on 1300 655 522.
HELP DESK
How do I change the time and date on my handset?
Access Customer Programming:
- Dial Transfer 200
- Dial 1234
- Dial 1 (“enable” displays on bottom line, handset now in program mode)
- Dial Transfer (LCD Screen resets to EST time and date)
Change the Time/Date:
- Dial Transfer 505
- Enter new date then time
- Dial Transfer to save and exit.
I am having problems with my lines, what should I do?
Confirm the problem is a line fault (not a system fault) and test your telephone system by establishing an internal call.
For line faults, you should contact your carrier directly and log a line fault. This service is provided by carriers as part of your line rental agreement. See Network Faults & Service at right for numbers.
What does my new telephone system warranty cover?
A standard warranty on a new telephone system will cover the replacement or repair of faulty system hardware for 12 months from the date of installation. As an extended service on most system sales, we provide a Priority Service Agreement with the system. All hardware suppliers provide 12 months back to base warranty on hardware. Most business cannot afford the down time, we recommend a Priority Service Agreement for businesses that rely on their Telephone System.
How do I program speed dials?
Personal Speed Dials can be programmed directly from every handset. Dial Transfer 105, select Memory Location 00 to 09 press 0 for Outside line and press number to be stored.
System Speed Dials can be programmed whilst in Administrator Mode, Dial Transfer 705, select Memory Location 500 to 999.
Dial 16 and Memory location to Dial.
How do I forward my calls? Personal calls can be forwarded from every handset to another Handset or off site.
The following Codes can be dialled from your handset.
60 0 Cancel All Forwarding
60 1 Forward All Calls
60 2 Forward on Busy
60 3 Forward on No Answer
60 4 Forward on Busy and No Answer
60 6 Follow Me (Dial 606 and your extensions number while at another desk, to forward all calls)
Group Calls cannot be forwarded by a group member. Redirect a Group call to a single extension, (Virtual, Digital or Analogue), then forward the extension either All Call Forward or No Answer Forward.
Can I access my Voice Mail messages remotely?
You can access your messages remotely by calling your telephone and entering the mail box message. Access codes vary between voice mail models, normal access is secured by dialingl # at the message prompt and entering your password, then follow the normal message prompts.
Notification of your received messages remotely is made simple with the Email gateway, which will email your voice mail message as a wave file to your Outlook mail box.
What work do I need to pay for when covered by a Priority Service Agreement ?
All Adds, Moves and Changes are chargeable at standard Fee for Service rates. Help Desk is available for clients covered under a Priority Service Agreement. Help Desk can also provide documentation via email to assist with System Administrator changes
