Account Code Entry
• Forced-Verified
• Forced-Not Verified
• Voluntary
Administrator Program Key
All Call Voice Page
Attention Tone
Audio Message with Alarm
(Timer) Reminder
Authorisation Codes
• Forced
• Voluntary
Auto Attendant
Automatic Call
Distribution (ACD)
Automatic Hold
Background Music
Call Activity Display
Call Centre
• Agent Busy/Manual
Wrap Up Key
• Agent PIN (ID) Numbers
• Agent Login & Logout
• Automatic Logout
• Automatic Wrap-Up Timer
• Priority Call Queuing
• Embedded Reporting
Package
- Agent Statistics
- Call Statistics
- Group Supervisors
- Printed Reports
• OfficeServ DataView
- UCD Statistics
- UCD Monitoring
- Wall-Style Display
- Windows
Call Costing
Caller Identification (CID)
• Automatic Number
Identification (ANI)
• Caller ID
• Calling Line Identification
Caller ID Features
• Name/Number Display
• Next Call
• Save Caller ID Number
• Store Caller ID Number
• Inquire Park/Hold
• Caller ID Review List
• Investigate
• Abandon Call List
• Caller ID on SMDR
• Number to Name
Translation
• Caller ID to PSTN
• Caller ID to Analog Port
Call Forwarding
• All Calls
• Busy
• No Answer
• Busy/No Answer
• Forward DND
• Follow Me
• External
• To Voice Mail
• Preset Destination
• Preset Forward Busy
|
Call Hold
• Exclusive
• System
• Remote
Call Park and Page
Call Pickup
• Directed
• Groups
• Established
Call Recording
Call Waiting/Camp-On
Caller Emergency
Service ID (CESID)
Centrex/PBX Use
Chain Dialling
Chain Forward
Class of Service
Common Bell Control
Computer Telephony
Integration (CTI)
• OfficeServ Link
• OfficeServ DataView
• OfficeServ EasySet
• OfficeServ Call
• OfficeServ Operator
• OfficeServ Softphone
Conference
• Add On (5 party)
• Unsupervised
• Split
Conference Group
Customer Set Relocation
Data Security
Database Printout
Daylight Savings Time-Auto
Dialled Number
Identification Service (DNIS)
Direct In Lines
Direct Inward Dialling (DID)
• Day/Night Routing
• Busy or Camp-On Option
• MOH Source
• DID Call Limits
Direct Inward System
Access (DISA)
Direct Trunk Selection
Directory Names
DISA Security
Distinctive Ringing
Door Lock Release
(Programmable)
Door Phones
Email Gateway
Executive Barge-In (Override)
• With Warning Tone
• Without Warning Tone
• Trunk Monitor or
Service Observing |
External Music Interfaces
External Page Interfaces
Flash Key Operation
Flexible Numbering
Group Busy Setting
Hot Line
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
IP Handsets
IP Softphone
IP Video Handset
IP Video Softphone
ISDN Service
• Primary Rate Interface
LAN Interface
Least Cost Routing
Live System Programming
• From Any Digital Handset
• With a Personal Computer
Meet Me Page and Answer
Memory Protection
Message Waiting Indications
Message Waiting Key
Microphone On/Off
per Station
Mobility Solution
Multiple Language
Support
Music On Hold-Flexible
Music On Hold-Source
Networking
• SPNet over IP
• QSig over PRI
Off Premises Extensions
OfficeServ Wireless
Operator Group
Overflow
• Operator
• Station Group
Override Codes
Paging
• Internal Zones (5)
• External Zone (2)
• All External
• Page All
Park Orbits
Prime Line Selection
Priority Call Queuing
Private Lines
|
Programmable Line Privacy
Programmable Timers
Recalls
Recall to Operator
Redial Review
Remote Programming-PC
Ring Modes
• Time Based Routing-Plans
• Automatic/Manual
• Holiday Schedule
• Temporary Override
Ring Over Page
Secretary Pooling
Single Line
Connections
SIP Extensions
SIP Trunks
Speed Dial Numbers
• Station List
• System List
Speed Dial by Directory
Station Hunt Groups
• Distributed
• Sequential
• Unconditional
Station Message
Detail Recording (SMDR)
Station Pair
System Alarms
System Maintenance
Alarms
System Directory
Toll Restriction
• By Day or Night
• By Line or Station
• Eight Dialling Class
• Special Code Table
Toll Restriction Override
Tone or Pulse
Dialling Transfer
• Screened / Unscreened
• Voice Mail Transfer Key
• With Camp-On
Trunk Groups
Uniform Call
Distribution (UCD)
Universal Answer
Virtual Extensions
Voice Mail (embedded)
• Inband Signalling
Voice over IP (VoIP)
Walking Class of Service
Wireless LAN |
